Return, Cancellation and Refund Policy

YAUNA Return, Cancellation & Refund Policy

At YAUNA, we carefully pack and inspect every order before it leaves us. As our products are skincare and personal care products, we do not accept returns or exchanges simply because you have changed your mind, ordered the wrong product or the product does not suit your skin.

We encourage you to read the product information and ingredient list carefully before placing your order.

When can I request a replacement?

We will assist with a replacement if:

• Your product arrives physically damaged or defective
• You receive the wrong product
• A product is missing from your order
• The product arrives with damaged or compromised packaging that affects the product

For such cases, please contact us within 48 hours of delivery.

Your unboxing video is important

For any damage, defect, missing or incorrect product claim, we require:

• A continuous, unedited unboxing video starting from the sealed outer package
• Clear photographs of the package and product
• Your order number
• A brief description of the issue

Please record your unboxing before opening or using the product. This helps us verify the condition in which your order arrived and resolve the issue quickly.

Claims without sufficient photo/video evidence may not be eligible for replacement.

Products that have been opened or used

For hygiene and safety reasons, opened, used or tested products cannot be returned or exchanged, unless the product itself was received damaged or defective and the claim is approved by YAUNA.

A product that does not suit your skin, does not produce the expected results, or is purchased by mistake is not eligible for return or exchange.

What if the outer package arrives open or tampered with?

If the package appears open, broken or tampered with at the time of delivery, we recommend refusing the delivery and informing us immediately.

If you accept a visibly tampered package, please record the condition of the package in your unboxing video and contact us within 48 hours.

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us with your order number at [email / WhatsApp] as soon as possible. Once the order has entered the shipping process, cancellation may no longer be possible.

Refunds

Where a refund is approved, it will be processed to the original payment method.

For eligible damaged, defective or incorrect products, YAUNA may offer a replacement or refund, depending on the nature of the issue and availability of the product.

Approved refunds will be initiated within business days of approval. The time taken for the amount to reflect in your account may vary depending on your payment provider or bank.

A note on skincare

Every person's skin is different. A product may work differently depending on your skin type, routine, environment and individual sensitivities.

We recommend reviewing the ingredient list and performing a patch test before full application. Individual skin reactions or dissatisfaction with results are not considered grounds for return or refund.

If you have any concerns about how to use a YAUNA product, we're always here to help.