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Privacy Policy
Last Updated: 25/08/2026
At YAUNA,
we respect your privacy and are committed to protecting the personal
information you share with us.
This
Privacy Policy explains how YAUNA collects, uses, stores and protects your
information when you visit our website, purchase our products, subscribe to our
communications, or interact with us online.
By using
our website, you agree to the practices described in this Privacy Policy.
01. Information We Collect
Depending
on how you interact with YAUNA, we may collect:
Information you provide to us
- Name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
- Information you provide when contacting
customer care
- Product preferences and feedback
- Information submitted through forms,
surveys or community interactions
Information collected automatically
When you
visit our website, certain information may be collected automatically,
including:
- IP address
- Browser and device information
- Pages visited
- Time spent on our website
- Referring websites
- Website interactions and browsing
behaviour
This helps
us understand how people use YAUNA and improve the experience.
02. How We Use Your Information
We collect
and use your information to:
- Process and deliver your orders
- Process payments and provide order
updates
- Respond to customer enquiries
- Provide customer support
- Improve our products, website and
services
- Understand how our website is used
- Personalise your experience where
appropriate
- Send order-related communications
- Send newsletters, product updates and
offers where you have opted in
- Conduct research and understand customer
preferences
- Prevent fraud, misuse or unauthorised
activity
- Comply with applicable legal and
regulatory requirements
We only
collect and use information that is reasonably necessary for these purposes.
03. Marketing Communications
If you
choose to subscribe to YAUNA communications, we may send you information about:
- New product launches
- Skincare education
- YAUNA Skin Edit articles
- Community activities
- Events and experiences
- Special offers and promotions
You can
unsubscribe from promotional emails at any time by using the unsubscribe
link included in our communications or by contacting us directly.
Please note
that you may still receive essential communications relating to an order you
have placed, such as payment confirmations, shipping updates or
customer-service messages.
04. How We Share Your Information
We do not
sell or rent your personal information.
We may
share necessary information with trusted third-party service providers who help
us operate YAUNA, such as:
- Payment processors
- Shipping and logistics partners
- Website and technology providers
- Customer support platforms
- Analytics and marketing service providers
These
parties receive only the information reasonably necessary to perform their
services.
We may also
disclose information where required by applicable law, regulation, legal
proceedings or a valid request from a government or law-enforcement authority.
05. Payment Information
Payments
made through our website may be processed through third-party payment
providers.
YAUNA does
not directly store your complete credit or debit card details on its own
servers.
Payment
information is handled by the relevant payment service provider in accordance
with its own privacy and security practices.
06. Cookies
YAUNA may
use cookies and similar technologies to improve your browsing experience.
Cookies are
small files stored on your device that help websites remember preferences and
understand how visitors use the website.
We may use
cookies to:
- Keep your shopping experience functional
- Remember preferences
- Understand website traffic
- Analyse website performance
- Improve our website
- Provide relevant marketing where
applicable
You can choose
to disable or manage cookies through your browser settings. However, doing so
may affect certain website functionalities.
07. Third Party Links
Our website
may contain links to third party websites, including social media platforms,
payment providers or other websites that may be useful to our community.
Once you
leave the YAUNA website, those websites operate under their own privacy
policies.
We
encourage you to review their privacy policies before providing them with
personal information.
YAUNA is
not responsible for the privacy practices or content of third-party websites.
08. Data Security
We take
reasonable technical, organisational and administrative measures to protect
your personal information from unauthorised access, misuse, alteration,
disclosure or loss.
However, no
method of transmitting or storing information online can be guaranteed to be
completely secure.
While we
take reasonable steps to protect your information, we cannot guarantee absolute
security.
09. How Long We Keep Your Information
We retain
personal information only for as long as reasonably necessary for the purposes
for which it was collected, including fulfilling orders, providing customer
support, maintaining business records, resolving disputes and meeting
applicable legal or regulatory requirements.
When
information is no longer required, we will take reasonable steps to delete or
anonymise it, where appropriate.
10. Your Privacy Choices
Depending
on applicable law, you may have the right to:
- Request access to the personal
information we hold about you
- Request correction of inaccurate or
incomplete information
- Request deletion of your personal
information where applicable
- Withdraw consent for certain uses of your
information
- Opt out of promotional communications
- Raise concerns regarding how your
information is handled
To exercise
any applicable rights, please contact us using the details below.
11. Children's Privacy
YAUNA's
website and products are intended for a general audience and are not knowingly
directed at children.
We do not
knowingly collect personal information from children where such collection is
prohibited by applicable law.
If you
believe that a child has provided us with personal information, please contact
us so that we can take appropriate action.
12. Community & User Generated Content
YAUNA may
invite members of our community to share skincare routines, reviews,
photographs, stories or other content.
If you
choose to submit content to YAUNA, please ensure that you understand how that
content may be used before submitting it.
Where
required, we will obtain appropriate permission before using identifiable
user-generated content for marketing or other promotional purposes.
13. Changes to This Privacy Policy
We may
update this Privacy Policy from time to time to reflect changes in our
practices, technology, services or applicable laws.
When we
make changes, we will update the “Last Updated” date at the
top of this page.
We
encourage you to review this page periodically to stay informed about how we
protect your information.