Terms and Conditions

TERMS & CONDITIONS

Last Updated: 25/08/2026

Welcome to YAUNA.

These Terms & Conditions (“Terms”) govern your access to and use of the YAUNA website, [www.yauna.com](“Website”), and any products, content, services or features made available through it.

The Website is owned and operated by [Legal Company Name], having its registered office at [Registered Address](“YAUNA”, “we”, “us” or “our”).

By accessing, browsing or purchasing from our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

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01. ELIGIBILITY

By using this Website or purchasing our products, you confirm that:

• You are legally capable of entering into a binding agreement under applicable Indian law.
• The information you provide to us is accurate and complete.
• You will use the Website only for lawful purposes.
• You will not use the Website in a way that violates any applicable law or regulation.

YAUNA reserves the right to refuse or cancel an order where we reasonably believe these requirements have not been met.

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02. USING THE YAUNA WEBSITE

You may browse and use the Website for your personal, non-commercial purposes.

You agree not to:

• Use the Website for any unlawful or fraudulent purpose.
• Attempt to interfere with the security or functioning of the Website.
• Introduce viruses, malicious code or other harmful material.
• Copy, reproduce, modify or distribute Website content without our written permission.
• Use automated systems, scraping tools or data-mining techniques to collect information from the Website without prior written consent.
• Misrepresent your identity or affiliation with YAUNA.

We reserve the right to suspend or restrict access to the Website where necessary.

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03. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, ingredient information, photographs, pricing and other information displayed on the Website are accurate and up to date.

However, there may occasionally be minor variations in:

• Product colour or appearance
• Packaging
• Texture
• Images displayed on different screens
• Product availability

Such variations do not necessarily indicate a defect or non-conformity.

YAUNA reserves the right to modify product descriptions, formulations, packaging, pricing or availability when required.

About our skincare information

The information provided on the Website including information about ingredients, skin benefits, routines and rituals is intended for general educational and informational purposes.

YAUNA products are designed to support healthy skin and everyday skincare rituals. The information provided should not be considered medical advice, diagnosis or treatment.

If you have a specific skin condition, allergy, sensitivity or medical concern, we recommend consulting a qualified dermatologist or healthcare professional before introducing new skincare products.

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04. ORDERS & PURCHASES

When you place an order through the Website, you are making an offer to purchase the selected products.

Once an order is placed, you will receive an order acknowledgement confirming that we have received your order.

This acknowledgement does not necessarily mean that your order has been accepted.

An order is considered accepted once the products have been confirmed for dispatch.

YAUNA reserves the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Suspected fraudulent or unauthorised activity
• Incorrect or incomplete customer information
• Orders that appear to be intended for unauthorised resale

If your order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

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05. PRICING & PAYMENT

All prices displayed on the Website are in Indian Rupees (INR).

Applicable taxes, shipping charges and other costs, where relevant, will be displayed during checkout.

YAUNA reserves the right to change product prices, offers and promotions at any time.

However, changes in pricing will not affect orders that have already been accepted.

Payments may be processed through third-party payment gateways. By making a payment, you agree to comply with the terms and conditions of the relevant payment provider.

YAUNA does not store your complete card or banking information unless expressly required and permitted under applicable law.

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06. SHIPPING & DELIVERY

Products will be shipped to the delivery address provided at checkout.

Delivery timelines displayed on the Website are estimates and may vary depending on:

• Location
• Courier availability
• Weather conditions
• Public holidays
• Operational disruptions
• Other circumstances beyond our reasonable control

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside YAUNA's direct control.

For detailed information regarding shipping, delivery timelines and returns, please refer to our Shipping & Returns Policy.

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07. RETURNS, EXCHANGES & REFUNDS

Our returns, exchanges and refund procedures are governed by our Shipping & Returns Policy.

Customers are encouraged to inspect their package when it is delivered and contact us as soon as possible if the product appears damaged, tampered with, incorrect or defective.

For skincare and hygiene reasons, certain opened or used products may not be eligible for return or exchange.

Please refer to our Shipping & Returns page for complete details.

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08. INTELLECTUAL PROPERTY

Everything you see on the YAUNA Website including but not limited to:

• YAUNA name and logo
• Product names
• Photography
• Videos
• Illustrations
• Graphics
• Website design
• Copywriting
• Ingredient stories
• Brand philosophy
• Ritual concepts
• Blog articles
• Other original content

is owned by or licensed to YAUNA and is protected under applicable intellectual property laws.

You may view and use the Website for personal purposes only.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit any YAUNA content without our prior written permission.

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09. COMMUNITY & USER CONTENT

YAUNA is built around community.

From time to time, we may invite you to share reviews, photographs, videos, skincare experiences, comments, stories or other content with us (“User Content”).

By submitting User Content to YAUNA, you confirm that:

• You own the content or have permission to share it.
• The content does not violate another person's rights.
• The content is not unlawful, defamatory, misleading, abusive or inappropriate.
• You have obtained any necessary consent from people appearing in the content.

By submitting User Content, you grant YAUNA a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, adapt and display that content across our Website, social media, marketing, advertising and other brand communications.

We may choose whether or not to publish User Content and reserve the right to remove content that does not align with these Terms or our community standards.

Your voice remains yours. We simply ask for permission to share it.

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10. REVIEWS & FEEDBACK

We value honest feedback from our community.

Reviews and feedback should represent your genuine experience with YAUNA products.

You must not submit:

• Fake reviews
• Misleading claims
• Content created to impersonate another person
• Offensive or defamatory content
• Promotional content for competing products
• Content that violates another person's intellectual property or privacy rights

YAUNA reserves the right to moderate, reject or remove reviews that violate these Terms.

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11. THIRD PARTY LINKS

The Website may occasionally contain links to third-party websites, platforms or services.

These links are provided for convenience and do not necessarily imply endorsement by YAUNA.

YAUNA does not control and is not responsible for the content, privacy practices, availability or policies of third-party websites.

You access third-party websites at your own discretion and risk.

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12. WEBSITE AVAILABILITY

We aim to keep the YAUNA Website available and functioning smoothly. However, we do not guarantee that the Website will always be:

• Available without interruption
• Free from errors
• Free from viruses or harmful components
• Compatible with every device or browser

We may temporarily suspend Website access for maintenance, upgrades, security or other operational reasons.

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13. DISCLAIMER

YAUNA creates skincare designed around healthy skin, prevention-focused care and consistent daily rituals.

However, individual skin can respond differently to skincare products.

The information provided on our Website including ingredient benefits, routines, educational articles and community content should not be interpreted as a guarantee of specific results.

Individual results may vary depending on skin type, lifestyle, environment, consistency and other factors.

Nothing on this Website is intended to replace professional medical or dermatological advice.

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14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, YAUNA shall not be liable for any indirect, incidental, special or consequential loss arising from:

• Use or inability to use the Website
• Reliance on information provided on the Website
• Delays or interruptions in Website availability
• Third-party services or payment gateways
• Events outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

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15. INDEMNIFICATION

You agree to indemnify and hold harmless YAUNA, its directors, employees, affiliates, partners and service providers from claims, losses, liabilities, damages and expenses arising from:

• Your violation of these Terms
• Your misuse of the Website
• Your violation of applicable laws
• Your infringement of another person's rights
• Your User Content or submissions

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16. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect information provided by you.

Please read our Privacy Policy before using the Website or submitting personal information.

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17. CHANGES TO THESE TERMS

YAUNA may update or modify these Terms from time to time.

Any updated version will be published on this page with the revised “Last Updated” date.

Your continued use of the Website after changes have been published constitutes acceptance of the updated Terms.

We encourage you to review this page periodically.

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18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the courts of [City, State, India], unless otherwise required by applicable law.

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19. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary, and the remaining provisions shall continue to remain in effect.

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20. CONTACT US

Have a question, concern or simply need help?

We'd love to hear from you.